- Our Opening Hours
- Will you bring me the lowest possible prices?
- AMEX attracts 2.5% additional surcharge
- How can I place an order?
- How do I know that you have received my order?
- When will I receive the products?
- Will you charge my Credit Card if the product I ordered runs out of stock and you have put me on waiting?
- I have added a product to my shopping cart, but when I view the shopping cart - it's empty. What's the problem?
- I am unable to understand how come your prices are so low?
- Do your products have manufacturer's warranty?
- When I received the products, the packaging contents (that come with the product) are not exactly the same as you advertised in your website?
- How can I pay at post office?
- I am a visitor and will soon be travelling overseas. Can I claim GST refund?
- If I have problems with my product whom do I call?
- Do you have free computers cameras?
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| 1. Our Opening Hours |
Monday to Friday: 9am - 5:00pm
Saturday: 9am - 1:00pm
Sunday and public holidays - Closed
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| 2. Will you bring me the lowest possible prices? |
Yes, on the condition of:
The competitor must have the item currently in stock and ready for delivery. No backorders.
The item must be the same, determined by the manufacturer's part number or model number.
Offer not valid if competitor has the item on "clearance" or "sale".
Offer not valid for items found on auction.
Competitor must be selling a new item, not "used", "slightly-used" or "refurbished".
Offer valid in the NSW Australia only. Competitor must have a physical presence in NSW Australia.
We reserve the right to cancel this offer at any time if the item is below cost.
Free Delivery and any other promotional offers will not apply to any price guarantee purchases.
Delivery and Credit Card Surcharges may apply.
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| 3. AMEX attracts 2.5% additional surcharge |
Due to hefty surcharges by American Express, we need to charge an additional 2.5% on the total purchase for every transaction using an American Express credit card.
If you want to pay by credit card please use Visa/MasterCard/Bankcard, which will NOT attract any surcharge.(No surcharge)
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| 4. How can I place an order? |
You can do it through the website or by contacting us via email (sales@computershop888.com.au), phone (02 83388888, 02 83388966) or fax (02 83388999).
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| 5. How do I know that you have received my order? |
When you place your order via the web, an automated reply will be sent to your designated email address. Within one working day, one of our sales personnel will contact you to confirm your order details, including the delivery date, etc.
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| 6. When will I receive the products? |
For deliveries within NSW, it takes 1-2 working days to reach. For deliveries outside NSW, usually it takes 2-3 working days. For remote areas allow 5 working days. For International deliveries, allow 3-7 working days.
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| 7. Will you charge my Credit Card if the product I ordered runs out of stock and you have put me on waiting? |
If the product you ordered happens to be out of stock temporarily, then we will only charge a$50.00 deposit to place your order in the queue. This will ensure that you will be amongst those who will get the product as soon as it is available.
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| 8. I have added a product to my shopping cart, but when I view the shopping cart - it's empty. What's the problem? |
Ensure that your browser is set up to receive "Cookies".
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| 9. I am unable to understand how come your prices are so low? |
Our prices are low (lower than the market price) because:
We deal directly with the manufacturer's distributor and save the middleman's costs.
We keep very low profit margin.
We don't operate from a physical showroom or shop. Our website serves this purpose.
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| 10. Do your products have manufacturer's warranty? |
Yes. All the products we sell have full Australian manufacturer's warranty.
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| 11. When I received the products, the packaging contents (that come with the product) are not exactly the same as you advertised in your website? |
The packaging contents may vary from time to time and it is totally up to manufacturer's discretion.
When you receive the package:
Make sure that it is sealed with the manufacturer's original seal.
Open the seal and check the contents inside the package against those printed on the package/box.
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| 12. How can I pay at post office? |
You can pay your order at any post office. To do this, simply select payment method during checkout to 'Pay it at Post'.
After submitting your order, the website will generate the barcode and total amount.
Print that page and take it to any post office with your payment.
Please do NOT pay until our staff contacts you to confirm your order.
Allow at least 24 hours after your payment to dispatch your order.
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| 13. I am a visitor and will soon be travelling overseas. Can I claim GST refund? |
Yes you can. The Tourist Refund Scheme (TRS) enables you to claim a refund that will be paid on goods totalling $300 (GST inclusive) or more, bought from one or more stores, provided each store's tax invoice totals at least $300 (GST inclusive). The products must be bought no more than 30 days before you leave Australia. The TRS is open to all overseas visitors and Australian residents, except air and sea operating crew.
You will need to present the following at the Customs TRS facility when you depart Australia:
your goods (to prove you are taking them out of the country),
the original tax invoice from the retailer, showing the A.B.N. (to provide information for Customs officers),
your passport and
your international boarding pass or other proof of travel.
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| 14. If I have problems with my product whom do I call? |
You should call the manufacturer,some numbers are listed here, the rest can be found on the manufaturer's website, etc Sony = www.sony.com.au
ACER 1300 365 100
Adobe 1 800 065 628
ALTEC LANSING 03 5831 8833
APC 1800 652 725
Apple 1300 301 486
ASUS (02)87993200
BELKIN 02 4372 8600
BENQ 02 9352 8800
Billion 08 83229544
Brother 02 9887 4344
Canon 02 9805 2000
Casio (02) 9415 5052
Cherry 08 8223 7510
CLEVO todaytech 02 9737 8118
COMPAQ 1300 368 369
Creative (02) 9021-9898
D-Link 1300 766 868
Draytek (02) 9799 8887
Epson 1300 361 054 / 02 9903 9040
Fuji Xerox 13 14 12
FUJIFILM (02) 9466 2900 /1800 226 355
Fujitsu 1300 364 484
Hewlett Packard 131147 / 131047,1800621147
Hitachi 02 9888 4100
Hyundai 1800677230
IBM 131426
INTEL 1800649931
Iomega 02 82239140
KINGMAX 02 9648 4658
Kodak 1800147701
Lacie 02 9669 6900
Lexmark 1300362192
LG 02 9648 8000
LINKSYS Cisco 02 8446 6000
Logitech (02) 8850 1192
Macromedia 1800 001014
McAfee 02 9761 4200 /61 3 9526 3600
Microsoft www.microsoft.com.au
MINOLTA +61 2 9878 5333
Mitac 1300 880 038
Mitsubishi 1300 651 808
MOTOROLA 1300 138 823
MYOB 1300 555 128
NEC 131 632
Netcomm (02) 9424-2059
Netgear 1800 787 638
OLYMPUS 1300 132 992
Ricoh 1800 817 682
Ritek +61-2-9669 3311
Samsung 1300 362 603
Sanyo (+61 2) 8825-2822
TARGUS 02 9808 7575
TDK 1300 305 835
Veritas 1800 365 510
VERBATIM (03) 9823 0999
Viewsonic 1800 880 818 / (02) 9906 6277
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| 15. Do you have free computers cameras? |
When you buy a product sometimes there is a free product that goes with it.
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